Privacy Policy

Tugboat QA, LLC knows you are entrusting us with your projects and personal information. Storing your private information is a responsibility we take seriously and we want you to know how we’re handling it. The Privacy Policy applies to both our website, including and to our subscription service (“Service”) at

Information We Collect

If you're just browsing the website, we collect the same basic information most websites collect. We use common internet technologies, such as cookies and web server logs. This is stuff we collect from everybody, whether they have an account or not.

The information we collect about all visitors to our website includes the visitor’s browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses.

Why do we collect this?
We collect this information to better understand how our website visitors use our website, and to monitor and protect the security of the website.

Information From Users With Accounts

If you create an account, we require some basic information at the time of account creation. You may create your own user name and password, and we will ask you for a valid email account. You also have the option to give us more information if you want to, and this may include “User Personal Information.”

“User Personal Information” is any information about one of our users which could, alone or together with other information, personally identify him or her. Information such as a user name and password, an email address, a real name, and a photograph are examples of “User Personal Information.”

User Personal Information does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, improve, and optimize our website and service.

If you use GitHub, GitLab, or Bitbucket to create an account, we'll use an OAuth token to link to your account at the specified git provider. We'll retreive relevant details, such as a username and email address, to create a user account for you within Tugboat. We do not disclose this "User Personal Information" to third parties, and we'll only use this email address to communicate important service information.

Why do we collect this?

Information From Users With Paid Accounts

We never directly interact with your payment information. Instead, we facilitate connecting you directly to our payment processor, Recurly, who takes care of keeping your subscription up to date and storing your card information in a secure manner. Should you have concerns about the storage of your payment infrormation, Recurly’s privacy policy can be found at Such information will be used only for the purposes of processing payments to Tugboat for “Service”.

What Information We Do Not Collect

We do not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information. Although Tugboat does not request or intentionally collect any sensitive personal information, we realize that you might store this kind of information in your account, such as in a repository or database. If you store any sensitive personal information on our servers, you are consenting to our storage of that information on our servers, which are in the United States, hosted at Linode. Should you have concerns about the storage of your information, Linode’s privacy policy can be found at

We do not intentionally collect information that is stored in your repositories or other free-form content inputs. Information in your repositories belongs to you, and you are responsible for it, as well as for making sure that your content complies with our Terms of Service. Tugboat employees do not access private repositories unless required to for security or maintenance, or for support reasons, with the consent of the account owner.

If a URL to a Tugboat Preview is made public, anyone (including us) may view its contents. If you have included private or sensitive information in your Tugboat Preview, such as email addresses, that information may be indexed by search engines or used by third parties. In addition, while we do not generally search for content in your repositories, we may scan our servers for certain tokens or security signatures.

If you're a child under the age of 13, you may not have an account on Tugboat. Tugboat does not knowingly collect information from or direct any of our content specifically to children under 13. If we learn or have reason to suspect that you are a user who is under the age of 13, we will unfortunately have to close your account.

How We Share Information We Collect

We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes.

We may disclose your information in response to subpoenas, court orders, or other legal requirements; to exercise our legal rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, violations of our policies; or to protect our rights and property

We do share certain aggregated, non-personally identifying information with others about how our users, collectively, use Tugboat, or how our users respond to our other offerings, such as our conferences or events. However, we do not sell this information to advertisers or marketers.

We may share User Personal Information with your permission, so we can perform services you have requested.

We may share User Personal Information with a limited number of third-party vendors who process it on our behalf to provide or improve our service. Our vendors perform services such as payment processing, customer support ticketing, network data transmission, and other similar services.

In the future, we may sell to, buy, merge with, or partner with other businesses. In such transactions, User Personal Information may be among the transferred assets.

Our Slack Community

Tugboat offers various Slack channels for purposes of communicating with us and other Tugboat users or interested parties. These channels are provided to us by Slack Technologies Limited (One Park Place, Upper Hatch Street, Dublin 2, Ireland). Use of Slack is subject to Slack’s own terms available here:

When you use the Slack channels, we collect your identifiers and other personal data you choose to submit to the channels. We will process your personal data in this context as the administrators of the Tugboat Slack channels for purposes of managing the channels and our relationship with you. The data we process is such that you will voluntarily submit in Slack channels (such as your posts) and your sign-up information or data that we have from you or your organization to enable inviting you to the Slack channels.

From time to time we may integrate third-party services with Slack. Such third-party services may share information from such services with Slack or vice versa. Please review your privacy settings in such services to manage data sharing from such third-party services.

To learn how Slack processes personal data, please review the Slack privacy policy available here:

Our use of cookies and tracking


Tugboat uses cookies to make interactions with our service easy and meaningful. We use cookies to keep you logged in, remember your preferences, and provide information for future development of Tugboat.

How Tugboat secures your information

Tugboat takes all measures reasonably necessary to protect User Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of User Personal Information. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Rhode Island, without regard to the conflict of laws provisions thereof. Any dispute arising under or in relation to this Policy shall be resolved in accordance with the terms and procedures set forth in the Terms of Service.

Contacting Tugboat

Contact Tugboat if you have any questions about this Privacy Policy or using this website or Service. Please contact our customer service department using this email address: